CRM marketing manager based in Odessa, Ukraine. Building hypotheses on how to retain customers by making data-driven solutions and creating personalized communications in direct channels (tbh just showing how cool the product is). Love running, tasty food, my GF and job. Open for collaborations!
Started: 02 July 2021 Ended: 11 July 2021 Number of locales: 6
BUISNESS GOAL:
Create viral mechanics; Raise repeat rate at the time of a major international tournament, EURO 2020.
PROCESS:
In a short time was selected target segment: users interested in games related to soccer + segmentation by geo (all countries members 1/4)
After defining the target audience an email was developed, surveys to collect user predictions were created and then an appropriate automated scenario was developed
After running the scenario, a dashboard was assembled showing the effectiveness of each stage of the campaign and key indicators in general (all the details on the button below)
KPI:
Engagement metrics:
CTR: 10%
Conversion rate: 0,10%
Monetary metrics:
AOV: 30$
ROI: 120%
RESULT:
Engagement metrics:
CTR: 10,63%
Conversion rate: 0,18%
Monetary metrics:
AOV: 31,61$
ROI: 139%
OTHER CASES
Because of NDA i cant show you any of my projects in this company. Here is some other things i do for Innovation without some graphic representation:
Recap email: i was doing personalized email campaign, which contains 4 blocks that represent user result of using our platform for year 2021.
Telegram chatbot: i implemented Telegram chatbot using Smart Sender. The total number of subscribers was over 2000.
NY AR mask campaign: i created AR mask by using SparkAR for NY activity promotions.In the end, we implemented this mask for users and collected more than 1,000 mentions on Instagram.
GPA (Google Promotional Annotations): i was using this type of feature to increase Open Rate. After them, we began to use the technology on an ongoing basis for each promotional email.
JSON-LD (Email markup): i implemented this technology for increasing DOI rate.
Started: 02 July 2021 Ended: till today Number of locales: 2
KPI:
Engagement metrics:
CTR: 10%
RPE: 1,4$
Deliverability:
Reputation: Good
Delivirability:
Reputation: Good
Engagement metrics:
CTR: 12,12%
RPE: 1,38$
RESULT:
PROCESS:
First of all, assessed the reputation of the domain, which was, checked the domain for blacklisting, making sure that the domain is subject to withdrawal from spam began to raise its reputation:
Adjusted previously unpublished records SPF, DKIM, DMARC
Cleaned the database of inactive and invalid contacts and set filters to send emails only through the active database (except DOI and Welcome Scenario)
Redesigned email template
Configured DOI submission
Integrating eSputnik CDP
Configured Welcome scenarion
Created a content plan for sending regular promos
Configured Reactivation scenario
BUISNESS GOAL:
Reanimate the company's Email marketing by taking the sender's domain out of spam, setting up regular email sends; raise RPE metrics
EMAIL MARKETING AGENCY
Started: 24 September 2021 Ended: till today Number of locales: 1
PROCESS:
I'm currently working in an email marketing agency on a freelancer.
Unfortunately due to NDA I cannot share information about successful projects. But here is a list of the tasks that I close, working at the agency:
Design and layout of email templates
Integration of client CRM with CDP (SendPulse, Sendsay etc.)
Increasing conversions on the landig pages by installing pop-ups (PopMechanics)
Started: 02 July 2020 Ended: 20 September 2020 Number of locales: 2
Email marketing strategy
Templates for trigger communication
RESULT:
PROCESS:
First of all, I studied the target audience of the project by conducting several interviews with the users of the product, then I knew what they needed from the product.
After a series of interviews, I made a CJM for all possible trigger communications and started to make templates for each of the scenarios.
BUISNESS GOAL:
Create an email marketing strategy for the company by building a CJM. Create a email temaplates for trigger communications.